Acumatica Field Service Edition
The Acumatica Field Service Edition helps you improve your ability to respond to service calls with dispatching, scheduling, and mobile capabilities. This modern and complete field service solution provides seamless integration accounting, CRM, inventory, purchasing, reporting and sales integration. Your entire service team has easy to use tools to maintain high standards of customer service and increase productivity and profits.
Applications
- Service Management
- Equipment Management
Field Service Benefits
- Dashboards and Business Intelligence
- Emergency Service Calls
- Equipment Maintenance
- Inventory Management
- Maps Integration
- Mobile Service Management
- Route Planning
- Scheduling, Dispatching and Call Center
- Service Contract Management
- Team Approach to Sales and Service
- Track Project Costs
- Warranty Management
The heart of your field service operation is the scheduling and dispatch team. They need to be fully equipt with all the scheduling, dispatch, and call center tools to maximize the work for your technicians. Acumatica's Field Service tools help you quickly assess each customer call to schedule the right field service worker with the best skills for each job at the right time. Customer service and product history is quickly visible with every call to shorten response times. Automatic scheduling with a graphical dispatch board uses intuitive colors to easily view the status of each service ticket. The powerful route planning tools help prioritize appointments and minimize drive time based on availability and skill set for each job with Google Maps integration.
Out in the field, your technicians are fully armed with mobile integration to the data they need to efficiently perform service calls. Planned and unplanned emergency calls are easily routed to help make appointments on time. Each service vehicle operates like a mini-warehouse with all the tools and parts and labor tracked. Alerts notify the dispatcher to schedule a job when parts are made available. Integration to Acumatica's Customer Management (CRM) helps maintain the recurring schedules and contracts. All the equipment, warranty, repair, and service contracts records are at your fingertips.